Refund & Cancellation Policy

Last Updated: October 22, 2026

Thank you for choosing PubZora.

This Refund & Cancellation Policy explains how subscription cancellations, refund requests, billing disputes, and related payment matters are handled when purchasing or using PubZora's paid services.

PubZora is an AI-powered content creation, social media management, scheduling, publishing, and workflow automation platform.

We want our customers to understand their subscription commitments, billing arrangements, cancellation options, and refund rights before making a purchase.

PubZora uses Paddle as its merchant of record and authorized reseller for paid subscriptions. Paddle processes payments, manages the relevant billing transactions, and handles eligible refund requests.

This policy should be read alongside our Terms of Service, Privacy Policy, and the applicable Paddle Buyer Terms.

Nothing in this policy limits your mandatory consumer protection rights.

PubZora offers a Free plan and paid subscription plans, which may include Starter and Pro.

Paid plans provide access to features and monthly usage allowances according to the subscription selected.

These may include AI content generation, connected social media channels, publishing tools, content scheduling, workflow executions, and other available platform features.

Subscription prices, billing intervals, taxes, and applicable charges are presented during checkout.

Paid subscriptions may be offered on monthly or annual billing cycles.

Unless otherwise indicated during checkout, paid subscriptions automatically renew at the end of each billing period until cancelled.

By completing a paid subscription purchase, you authorize Paddle to charge your selected payment method according to the billing terms presented during checkout.

The final subscription amount and billing terms confirmed during Paddle checkout govern the payment transaction.

PubZora's Free plan does not require a paid subscription unless you choose to purchase an upgrade or another paid service.

Free users may access the features and monthly usage allowances available under the Free plan.

Because the Free plan does not involve subscription payments, there are no subscription charges to refund.

If you upgrade from Free to a paid plan, the applicable payment, renewal, cancellation, and refund terms become effective for that purchase.

You may cancel your paid PubZora subscription at any time.

Subscriptions purchased through Paddle can be managed using Paddle's customer billing services.

To cancel your subscription:

1. Locate the purchase confirmation or subscription email sent by Paddle.

2. Select the Manage Subscription link included in the email.

3. Access the Paddle Customer Portal.

4. Select the subscription you want to cancel.

5. Choose Cancel Subscription and follow the confirmation steps.

If you cannot locate your subscription confirmation email, you can access Paddle Buyer Support to identify your subscription and request cancellation.

You may be asked to provide your purchase email address or other transaction details to verify ownership.

Where PubZora provides a subscription management option inside the application, you may also use that option if it is available for your subscription.

We recommend completing cancellation before the next scheduled renewal date to avoid an additional recurring payment.

When you cancel a subscription through Paddle, cancellation normally takes effect at the end of your current paid billing period.

For example, if you purchase a monthly subscription and cancel before the next renewal date, your subscription generally remains active until the current billing period ends.

Once cancellation becomes effective:

Cancelling a subscription does not automatically delete your PubZora account.

Your stored content and account information remain subject to the applicable retention and deletion practices described in our Privacy Policy.

If Paddle or PubZora authorizes an immediate cancellation under exceptional circumstances, access to paid services may end earlier.

Because PubZora provides access to digital software services, subscription purchases are generally non-refundable unless a refund is required by applicable law, approved under Paddle's policies, or otherwise expressly agreed.

However, customers may request a refund for review.

All refund requests are subject to the applicable Paddle Refund Policy, relevant consumer protection laws, and the circumstances of the transaction.

Paddle may consider factors including the reason for the request, the nature of the purchased service, the amount of usage or consumption, technical problems, and relevant contractual terms.

Paddle may approve a full refund, approve a partial refund, or decline a discretionary refund request.

Submitting a refund request does not automatically guarantee approval.

Where applicable law provides mandatory refund, cancellation, or withdrawal rights, those rights take precedence over any conflicting limitations in this policy.

Under Paddle's discretionary refund policy, customers may request a refund within 14 days of the relevant transaction date.

Paddle reviews discretionary requests individually and decides whether to approve a full or partial refund.

A refund request submitted within 14 days is not automatically approved.

In certain countries, consumers may also have statutory withdrawal or refund rights. These rights may differ depending on the customer's location, the type of purchase, the subscription renewal, and whether legally required consent concerning immediate access to digital content or services has been given.

For example, qualifying consumers in the European Union, European Economic Area, Switzerland, or United Kingdom may have a statutory withdrawal right for certain digital purchases, subject to applicable exceptions.

Other jurisdictions may provide different refund or withdrawal periods.

Customers should review Paddle's current Refund Policy for the rules applicable to their purchase.

PubZora will respect mandatory consumer protection rights and will cooperate with Paddle when investigating eligible refund requests.

If you believe you are eligible for a refund, you may submit your request directly to Paddle.

You can request a refund by using the support or refund link in your Paddle purchase receipt, accessing the billing options available for your subscription, or visiting Paddle Buyer Support and selecting the refund request option.

When submitting a refund request, please provide accurate information, such as:

Paddle may request additional information to verify the transaction or investigate your request.

For problems specifically related to PubZora's functionality, you may also contact our support team so we can attempt to resolve the issue.

Contacting PubZora does not replace any formal refund request that must be submitted through Paddle, and customers should not delay exercising applicable statutory rights while waiting for technical support.

We aim to provide reliable access to PubZora's available software features.

If you experience a significant technical problem that prevents you from accessing or using the purchased service as described, please contact PubZora support and explain the issue.

We may investigate the problem and attempt to provide a reasonable solution.

Examples may include persistent account activation failures, substantial problems accessing paid functionality, or material defects affecting the purchased service.

If the issue cannot be resolved, you may request a refund through Paddle.

Paddle will review the available information and apply its refund policy and any applicable consumer protection laws.

Not every temporary interruption, third-party outage, unsupported feature, or publishing failure automatically qualifies for a refund.

However, nothing in this section excludes remedies legally available when a digital service is defective, materially misrepresented, or not supplied as agreed.

When Paddle approves a refund, it generally processes the refund to the original payment method where possible.

Under Paddle's current policy, eligible refunds are generally processed within 14 days after approval, subject to separate rules for statutory withdrawals.

The time required for the refunded amount to appear in your account may also depend on your payment provider, financial institution, payment method, and location.

PubZora does not directly control bank or card processing times.

If your refund has been approved but the funds have not appeared within the expected period, please contact Paddle Buyer Support with your transaction details.

Paid PubZora subscriptions automatically renew unless cancelled before the next billing period.

Cancelling after a renewal payment has been processed does not automatically reverse that transaction.

If you believe a renewal charge qualifies for a refund, you may submit a request to Paddle.

Paddle will assess the transaction according to its applicable refund policy and any mandatory consumer rights.

Refund rights for subscription renewals may differ depending on the customer's jurisdiction and the subscription type.

Where a renewal qualifies for a statutory refund or withdrawal right, that right will be respected.

We encourage customers to review their billing arrangements and cancel subscriptions they no longer wish to renew.

PubZora may offer monthly and annual billing options.

A monthly subscription provides access for the applicable monthly billing period, while an annual subscription provides access for the applicable yearly billing period.

Cancelling either subscription normally prevents further renewals after the current paid period.

Unused time remaining in a subscription period does not automatically qualify for a prorated refund.

However, refunds, credits, or adjustments may be available where required by law, approved by Paddle, or expressly offered during a subscription change.

Any refund rights specifically applicable to annual subscription renewals under local consumer protection laws remain unaffected.

PubZora may allow subscribers to change between eligible paid plans.

When you upgrade or downgrade, the timing of the change and any financial adjustment depend on the subscription management options available through Paddle.

An upgrade may result in an immediate charge or another adjustment shown during the transaction.

A downgrade may take effect immediately or at a later billing date, depending on the options offered.

Where applicable, Paddle may calculate prorated charges or subscription credits.

Any adjustment will be shown or confirmed through the relevant billing process.

Downgrading a subscription does not automatically create a refund entitlement for previously paid subscription fees.

If you have questions about a specific upgrade, downgrade, or billing adjustment, please contact PubZora support or Paddle.

PubZora subscriptions may include monthly allowances for AI-generated content, workflow executions, connected social accounts, and other resources.

These allowances are associated with the features and limits of the selected plan.

Unused monthly allowances are not redeemable for cash and do not automatically create a refund entitlement.

When an allowance is exhausted, you may need to wait until the next applicable reset, change your plan, or purchase additional capacity if such an option is available.

Certain AI features may use third-party AI providers or require customers to provide their own API credentials.

Charges paid directly to independent AI providers are governed by those providers' terms and refund policies, not PubZora's Paddle subscription refund process.

Refunds for separately purchased add-ons or additional capacity are subject to their applicable purchase terms, Paddle policies, and mandatory consumer rights.

PubZora integrates with external platforms and services, which may include Meta, YouTube, TikTok, and other supported publishing channels.

These platforms independently control their authorization systems, API permissions, publishing requirements, service availability, and account restrictions.

An external platform may change its API, restrict an account, revoke permissions, reject content, or temporarily interrupt publishing functionality.

Such events do not automatically entitle customers to subscription refunds.

Nevertheless, if a material problem prevents PubZora from providing the purchased service as agreed, customers retain any remedies available under applicable law and Paddle's refund policy.

For more information regarding external services and user responsibilities, please review our Terms of Service.

If Paddle cannot successfully process a subscription payment, it may attempt to collect the payment again according to its applicable billing procedures.

Continued payment failure may result in subscription restrictions, suspension, cancellation, or reduced access to paid features.

If you believe you have been charged incorrectly, charged more than once, or billed for a subscription you already cancelled, please contact Paddle with the transaction details.

Paddle can investigate payment-related issues and determine whether a correction or refund is appropriate.

PubZora may assist with verifying account or subscription access information where relevant.

If you believe a payment is incorrect or unauthorized, we encourage you to contact Paddle to investigate the issue.

You may also have rights to dispute a transaction through your bank, card issuer, or payment provider.

Initiating a chargeback or payment dispute may result in temporary restrictions on the related paid service while the transaction is investigated, where permitted.

Fraudulent or abusive payment disputes may lead to further account restrictions.

Nothing in this policy restricts your legitimate rights under applicable payment-card rules or consumer protection laws.

Deleting your PubZora account and cancelling a paid subscription are separate processes.

If you wish to stop future subscription charges, you should first ensure that your recurring subscription has been cancelled through Paddle.

Deleting content, disconnecting a social account, or stopping your use of PubZora does not automatically guarantee that an active Paddle subscription has been cancelled.

You should obtain or retain the relevant cancellation confirmation.

If you also wish to close your PubZora account or request deletion of eligible personal information, please follow the available account-management procedures or contact PubZora support.

Personal information and content deletion are governed by our Privacy Policy.

When Paddle issues a refund for a PubZora subscription, access to the associated paid service may be withdrawn.

Depending on the transaction and subscription status, your account may be downgraded, suspended, or restricted from using the refunded paid features.

Any remaining access to Free plan functionality is subject to account eligibility and PubZora's applicable Terms of Service.

We recommend retaining independent copies of important content before cancelling a subscription or requesting account closure.

PubZora may update this Refund & Cancellation Policy to reflect changes in its subscription offerings, billing arrangements, legal requirements, or Paddle's applicable policies.

When changes are published, we will update the revision date shown at the top of this page.

Changes will not remove mandatory rights or retroactively override the applicable terms of completed transactions where prohibited by law.

Paddle's own refund and buyer policies may be updated independently. The Paddle terms applicable to a transaction, together with mandatory consumer law, govern payment-related rights.